This Privacy Policy explains how Mobeus Media handles personal information in connection with our website, enquiries, bookings, photography, videography, editing, content production, portfolio use, and related business activities. It is intended to be read as a practical explanation of what information we may handle and why.
In this policy, "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include contact details, messages, images, video, audio, and project information that relates to a person.
1. Who We Are
Mobeus Media is a Sydney-based photography and videography business run by Ashvin and Caleb. For privacy questions, requests, or complaints, contact us at mobeusmediasydney@gmail.com.
2. Information We May Collect
We may collect information you provide directly to us, including:
- name, email address, phone number, social media handle, business name, role, or organisation details
- event, venue, project, date, time, guest, run sheet, brief, budget, creative direction, and delivery details
- messages, enquiries, feedback, references, inspiration images, uploaded files, links, and attachments you send us
- invoice, payment status, booking, project administration, and record-keeping details
- information needed to communicate with venues, organisers, clients, contractors, or project contacts
We may also collect media and production material as part of providing our services, including photographs, video footage, audio, behind-the-scenes content, selects, edits, drafts, exports, project files, and metadata.
Our website may collect limited technical information such as pages visited, device type, browser type, approximate location, referring page, and basic usage data. This information is used to understand site performance and visitor interest.
3. How We Collect Information
We may collect information when you:
- visit our website or open links from our website
- email, message, call, or speak with us
- make an enquiry, request a quote, book a project, or provide a brief
- send files, references, or project material
- attend, organise, or participate in a shoot or event we cover
- interact with us through Instagram, YouTube, Adobe Lightroom, email, or other third-party platforms
Where practical, we collect personal information directly from the relevant person or from the client who has engaged us. For events, we may capture images or footage of guests, attendees, staff, performers, speakers, or bystanders as part of the agreed coverage.
4. Vercel Analytics And Hosting
This website is hosted on Vercel and uses Vercel Web Analytics. Vercel Web Analytics is designed to provide aggregated website usage data and, according to Vercel, does not use cookies or store analytics data tied to an individual visitor. Vercel may also process technical information needed to host, secure, and deliver the website.
Our website also links to third-party platforms, including Instagram, YouTube, Adobe Lightroom, and email services. If you click those links, those platforms may collect information according to their own privacy policies. We do not control their privacy practices.
5. How We Use Information
We use information for purposes including:
- responding to enquiries and communicating with you
- confirming availability, preparing quotes, and planning projects
- shooting, editing, exporting, delivering, revising, and archiving media
- coordinating with clients, venues, organisers, talent, staff, and contractors
- issuing invoices, tracking payments, maintaining business records, and managing administration
- improving our website, services, workflow, portfolio, and client experience
- promoting Mobeus Media where we have permission or where otherwise appropriate and lawful
- protecting our website, business, clients, equipment, legal rights, and safety
- meeting legal, tax, accounting, insurance, or regulatory obligations
6. Photos, Videos, Audio, And Portfolio Use
Because our services involve photography and videography, we may handle images, video, audio, and other media that identify people. The way we use that material depends on the client agreement, the context of the shoot, and any permissions or restrictions communicated to us.
We may use selected work in our portfolio, website, social media, advertising, proposals, showreels, or promotional material where the client has given permission, where permission is included in the booking terms or project agreement, or where use is otherwise appropriate and lawful.
If a person asks us or the client not to publish a particular image or video of them, we will consider the request and take reasonable steps to respond appropriately. Requests may be limited where content has already been posted, shared, delivered to a client, or used by third-party platforms outside our control.
We take extra care with schools, minors, private events, sensitive situations, and content where a person has asked not to be shown publicly. Clients are responsible for telling us about any relevant restrictions, venue rules, school policies, permissions, or privacy concerns before or during the shoot.
7. Disclosure Of Information
We do not sell personal information. We may disclose information where reasonably necessary for our work or business operations, including to:
- clients, event organisers, project contacts, venues, or people involved in the project
- contractors, second shooters, editors, assistants, designers, or other production collaborators
- service providers for hosting, analytics, email, file storage, galleries, delivery, invoicing, accounting, and administration
- platforms you choose to use or access, including Instagram, YouTube, Adobe Lightroom, and email services
- professional advisers, insurers, payment providers, debt recovery services, or legal representatives
- government, law enforcement, regulatory, or dispute resolution bodies where required or permitted by law
Some service providers may store or process information outside Australia. Where we use third-party platforms, information may be handled under those platforms' terms and privacy policies.
8. Direct Marketing
We may contact you about Mobeus Media services, availability, updates, or related work where you have asked us to, where you have an existing relationship with us, or where the law allows it. You can ask us to stop marketing contact at any time by emailing mobeusmediasydney@gmail.com.
If we send commercial electronic messages covered by Australian spam laws, we will identify ourselves and provide a way to opt out where required.
9. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This may include using password-protected accounts, limiting access to project files, using reputable service providers, and keeping website security settings in place.
No website, email account, cloud storage service, file transfer, or internet transmission can be guaranteed to be completely secure. Please avoid sending highly sensitive information unless it is necessary for the project.
10. Retention
We keep personal information for as long as reasonably needed for the purpose it was collected. This may include providing services, keeping business and tax records, maintaining project archives, resolving disputes, enforcing agreements, responding to client requests, or meeting legal and accounting obligations.
Project media may be kept for a period after delivery so that we can provide replacements, re-edits, exports, portfolio records, or client support. We may delete, archive, or de-identify information when it is no longer reasonably needed.
11. Access And Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before responding.
In some circumstances, we may not be able to provide access to particular information, such as where doing so would affect another person's privacy, breach confidentiality, prejudice legal rights, or be impractical. If we refuse a request, we will explain the reason where appropriate.
12. Complaints
If you have a privacy concern, contact us at mobeusmediasydney@gmail.com. Please include enough detail for us to understand the issue. We will aim to respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.
13. Changes To This Policy
We may update this Privacy Policy as our website, services, tools, business practices, or legal obligations change. The updated version will be posted on this page with a new date.